Sophie & her family were a joy to deal with. They looked after our boy JJ as if he were their own. Will definitely use again!
I will start with the positives of my dog Bella’s stay with Sophie. Sophie’s backyard is secure, spacious, clean and has many shaded areas. Upon meeting, Sophie explained that Bella would be outside during the day and put in the laundry at night. Sophie was friendly and sent regular texts and photos and communicated extremely well. She was flexible with pick up and drop off times and appeared friendly and at ease with Bella.
Unfortunately, during her stay Bella was put in a very unsafe situation and an easily preventable incident occurred. She was locked in the small, fenced pool area to separate her from other dogs (as the other dogs were being too rough) and she subsequently fell in and could not get out. I am not sure how long Bella was in the pool before she was noticed but it is testament to Sophie’s watchfulness that Bella was noticed and pulled out of the pool. Sophie called to inform us of the accident straight away but did not seem to appreciate the seriousness and I took Bella to the vet to treat several injuries.
I appreciate that this accident was unintentional and the risks of the pool were not clear to Sophie at the time. However, it should be common knowledge for a pet sitter that leaving a dog unsupervised in a pool area is extremely unsafe (especially for guest dogs that may have never seen a pool before). Since the incident occurred Sophie has been apologetic and assured me that pets will no longer be locked unsupervised in the pool area. Therefore, I believe this is a one-off incident that will not occur again.
Nevertheless, for me the situation was unacceptable and the stress and injury to Bella and the resulting vet fees that I have had to pay have made this sitting experience stressful and upsetting and this is reflected in my star rating.
While growing up, my family and I would take care of our cousin's farm while they went on holidays, so I also have experience with cattle, horses, chickens, sheep and goats.
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