The most important thing in an emergency situation is the welfare of the pet.
In these situations, it can sometimes be enough to monitor the pet’s health. Read here for the common signs of illness and what to do.
The pet owner must give permission for any treatment before it’s sourced, but if they/their emergency contact can't be reached, remember: the pet’s welfare always comes first. If unsure, call the owner’s preferred vet and ask for advice.
Not all taxi services can transport animals, so always ask if they are okay with animals in their car when you contact them. Take along towels and blankets for the ride.
Pawshake must be notified within 48 hours of the incident. Once you have done this, you have 30 days to submit and finalise your claim.
Your claim will be processed only after all necessary information has been submitted. You have up to 30 days from the incident to submit all additional information regarding the claim.
Send the following information to our Customer Support, or simply respond to the email thread in which you let us know about the original incident:
The duration of the processing will depend on the severity of the case, the quality of the documentation and the cooperation of all parties involved, but we aim to resolve most cases within one month of their submission.