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Roy

Petsitter And Dog Walker - Special Service Active For Looking After Pets Daily During The Coronavirus Outbreak

Lane cove
17 times favorited
21 recurring guests
Last booked 8 days ago
Last contacted 3 days ago
Lives with 3 cats
Usually responds within few hours
1d ago
Last activity
<3h
Response time
100%
Response rate
Dog walking
Min. 30-minute walks
4 AUD for each additional pet
20 AUD
/walk
All services and rates

About Roy

Update 12th January 2021: In the last week I received feedback from Sherrie who gave my service 4 stars out of 5

thank you :)

and her feedback has prompted me to tighten up my procedures for looking after pets. Even after looking after pets every day for 7 years there is always room to improve service which I accept. In most cases with my customers all the food is in one place however in this case while the cat's wet food, brushes etc were on the one table her dry food was stored elsewhere. For some reason, I did not see that in the instructions she left me. Her cat received ample food each day so it did not starve but clearly, it should have had dry food as well.

Affective immediately, instead of my asking customers to leave notes out with instructions I will be bringing a form with me on my first visit in which I will write down where the pet food will be and how much will be given as well as any medication required. The customer will check the form and will sign it is correct.

This extra control will make sure that the pet owner and myself have all the details correct of what will be required and we both sign off the form and the owner will get a copy of the signed form.

I am thankful for the feedback given me by Sherrie as it has prompted me to tighten up my procedures. I also provided Sherrie some information about her fish tank as she had been having trouble keeping the water clean and I provided her some tips on how to best to keep the tank water clean as she had living bark in the water which was causing the water issue.

In late December 2019 , we had a number of days in Sydney where the air temperature was 30 degrees by 10 am, which means the concrete and asphalt that dogs walk-on would be 35 to 40 degrees. This is too hot for walking dogs as they can get heatstroke or serious burns to their paws. By midday, the temperatures were even higher. Unfortunately despite doing the right thing by her dog, I have been given my first negative review by a customer for not walking her dog on 4 of those hot days late December while she was overseas. During the Christmas period my phone kept on overheating as well and I could not send my customer pictures every day. Unfortunately, this customer assumed no pictures meant I didn't walk her dog. The customer was fully refunded for the days that I did not walk her dog due to high temperatures and I am disappointed that she decided to give me a negative review for doing the right thing by her dog.

I hope the rest of my reviews will prove that my number one priority is the care of animals I am looking after.

Who am I? As an ABN registered business I provide a 24 hour professional and reliable pet care service and have looked after pets over the last 6 years with each visit being at least one hour. I do not believe 40 minutes is enough time with your loved ones. With a 24 hour service, I often take calls in the early hours of the morning (eg 2am) to help pet owners who have an emergency or need someone to look after their pets urgently.

I have experience looking after pets that have health issues such as suffering from diabetes and each visit I do a quick health check on the pets to make sure they are not stressed or otherwise unwell. I am trained in giving injections and providing medication as needed.

I send pictures of the pets to the owners daily or as required as well as cleaning litter boxes, watering plants, checking the mailbox and checking the home is secure each day.

Before walking dogs, I check that the pavement and asphalt are not too hot for the dogs to walk on. Injuries received by dogs walking on hot surfaces are avoided by canceling the walk and notifying the customer. I make sure the dogs never step on glass, eat food left on the street or do anything which may harm them or make them sick. Dogs are always on leash unless we are at a fenced-in dog park and the owner is happy for the dog to be off-leash.

I always check with the customer first before giving the dog treats. Some dogs have allergies or are limited by vets to what they should eat so I always check with the owner first.

Roy's services

At your home

Dog Walking
An experienced dog walker will pick up your dog from your home for a 30 min walk
4 AUD for each additional pet
20 AUD
/walk
Home Visits
Book a sitter to visit your home to feed and play with your pets
35 AUD for two visits a day
20 AUD
/day
House Sitting
A sitter stays overnight in your home and cares for your pet
55 AUD
/night

Cancellation policy: Flexible

Full refund if cancelled before noon one day before the booking, 50% refund afterwards

Reviews

starstarstarstarstar
Communication
starstarstarstarstar
Conscientious
starstarstarstarstar
Profile accuracy
starstarstarstarstar
Treatment of animals
starstarstarstarstar
Value
starstarstarstarstar
Dog Walking
Linda, 2021-01-15

Contacted Roy urgently for dog walking/minding required for the next business day and within 10mins he had responded and booking finalised. Roy looked after my 7yo pomeranian who only walks for 10mins at a time before needing a rest. Very responsive and punctual arrived early before scheduled time.

starstarstarstarhollowStar
Home Visits
Sherrie, 2021-01-04

Roy clearly cares about animals a lot and does keep an eye out for things that are not quite right. Things were generally in good order when we got back from our trip and he kindly also watered some plants and brought some packages inside for us as well as feeding the cat and fish.

Having said that, we were away for almost 2 weeks and he didn’t put out any dry food for my cat, despite me showing him where it was kept during our meet and greet visit, AND me leaving a note with instructions (which he requested). It seems that he didn’t read my instructions properly and didn’t notice when the dish I had left out became empty. I hate to leave negative feedback, but I feel that these kinds of oversights could be dangerous to an animal’s health over a longer booking. My advice to Roy would be to double check instructions carefully.

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Availability

Roy's Pets

Gizmo
Cat
Jess
Cat
Mick
Cat

Skills

Specific Skills

I speak English
+5 years of experience
Familiar with dog training techniques
Can take care of exotic animals

I have experience looking after pets that have health issues such as suffering from diabetes and each visit I do a quick health check on the pets to make sure they are not stressed or otherwise unwell. I am trained in giving injections and providing medication as needed.

Every visit I give the pet a visual health check to make sure they are healthy and not stressed.

Can Administer

Oral medications
First aid and CPR for pets
Injected medications

Experience with

Rescuing pets
Behavioural problems

Stats

SMS
Verified
Email
Verified
Roy

Roy

Petsitter And Dog Walker - Special Service Active For Looking After Pets Daily During The Coronavirus Outbreak

Lane cove
Dog walking
Min. 30-minute walks
4 AUD for each additional pet
20 AUD
/walk
All services and rates
Contact Roy

Cancellation policy: Flexible

Full refund if cancelled before noon one day before the booking, 50% refund afterwards

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Contact Roy