FAQ for Pet Minders

FAQ for Pet Minders

How much does it cost to be a pet sitter?

Being a pet sitter and offering your services on the Pawshake website is free, and Pawshake pet sitters can set all their own rates. Only when you get a reservation will you be liable for a 19% contribution to Pawshake, which is automatically removed from your final payment. This contribution allows us to effectively and efficiently manage the community as well as to provide you with online payments, marketing and customer support.

I love to take care of pets. Does this affect my tax status or liability?

We are entrepreneurs ourselves and encourage entrepreneurship. We hope that, with Pawshake, people will be able to make their hobby a job. Every tax situation is different and depends on your personal circumstances. We advise you to discuss your situation with a tax expert to determine the best course of action.

What should I do in an emergency?

We recommend that all Pawshake pet minders ask their guests to fill out information forms and an emergency guide before starting a booking, so that everyone is prepared. First of all, contact the owner of the pet that you are responsible for and explain the situation to him or her. If this person can't be reached, consult their Emergency Guide.

You can also contact Pawshake via email at info@pawshake.com.au or at 02 8294 9370 and one of our staff will be in touch to assist you.

Can I choose the pet that I host?

Of course. You are totally free to decide which animal you'll take responsibility for. Your calendar also allows you to give your availability.

What does "Photo and Message updates" mean?

If you're a pet owner, you know it can be difficult to part ways even temporarily with your animal. That's why we encourage pet sitters to regularly send photos to pet owners. Text messages are also very popular. That way, owners can enjoy real peace of mind. All this is possible via the website and the Pawshake app over the course of the animal’s stay.

Can I offer other services to animals?

Pawshake already offers the possibility to promote complementary services. In the future, owners will be able to reserve these services directly on the site.

How do I cancel or refuse a reservation?

Cancellations by pet sitters are very inconvenient for animal owners. On a platform like Pawshake, everything is decided by trust.

Therefore, we reserve the right to remove pet sitters who are not reliable. Even so, if, as a pet sitter, you truly cannot satisfy your obligations, you must make it known seven days in advance. For every cancellation, Pawshake reserves the right to verify the account of the pet sitter to see if there are grounds to suspend or remove them.

Our emphasis on reliability creates a community where all animal owners and pet sitters feel totally confident in engaging each other.

I'm very motivated. How can I pet sit even more?

After the validation of your profile by the Pawshake team, you can officially start as a pet sitter.

You can gain owner confidence and increase your number of reservations by making a complete and personable profile on the site

  • Give a full description of yourself and your environment,
  • Upload high-quality photos, especially ones of you handling animals
  • Respond as quickly as possible to reservation requests
  • Do a great job and get positive ratings
  • Promote your profile on social networks like Facebook, Twitter

I want to pet sit, but I am not in the position to host. What should I do?

No problem. You can always offer to travel to pet owners' homes to care for their animals. In this case, your profile will indicate that you offer pet-sitting services without lodging.

In order to keep the site as simple as possible, we propose that you select standardized services: a home visit per day, or two visit per day, housing in the owner's home, etc.

I hope to host pets as a pet sitter, but don't want to pet sit at owners' homes. What should I do?

Do not select the option "Home Visit" in your profile. That way, animal owners will know their pet is welcome in your home, but you would not travel to their home for pet sitting.

I signed up as a pet sitter, but my advertisement isn't visible on the Pawshake search engine. What should I do?

You should allow for an average of 30 minutes before your profile is visible on the search engine. During this period, you can still review your profile by clicking on the column labeled "Summary," in the upper-left corner of your account.

I don't have a PayPal account. What should I do?

You need a Paypal account to get paid for your services on Pawshake. PayPal accounts are free, and you don't need to have a credit card to open one. More than 100 million people have PayPal accounts. Go to www.paypal.com to open an account.

Can I accept money directly from Guests?

All payments must be made via the Pawshake platform. By using our site you agree that all transactions with any Guests will be booked through Pawshake. Most other sites charge a listing fee up-front. Not us — we only make money when you do! Failure to go through Pawshake may result in immediate termination from the site. You can also read more in our Terms & Conditions. 

What happens if the Guest cancels a reservation?

At the time of registration as a Host you have selection a cancellation policy (flexible/normal/strict). If the booking is cancelled by the Guest, the cancellation policy selected by the Host will apply. This could result in a full/partial or no payment depending of the cancellation policy you have selected. 

How does the payment process work?

The payment process on Pawshake is fully automated, so neither the Host nor the Guest needs to worry about the money.

When making a booking request, the Guest enters his or her payment information, after which the amount due for the booking is reserved.

Once the Host has confirmed the booking, the Guest's credit card will be charged.

Once the booking has ended, Pawshake will transfer the amount due for the booking minus Pawshake's contribution (19%) to the Host payment account.

When do I get paid?

Once the booking has ended, Pawshake will automatically transfer the amount due for the booking. The payment will arrive within 7 days of the end of the booking period.


When does the Guest pay for my services?

When a Guest makes a reservation request they are asked to enter their payment details (credit card or Paypal account). The payment is drawn when the Host confirms the reservation. Once the reservation is confirmed, Pawshake keeps the money in escrow until the end of the booking. The Host will be paid at the end of the booking. The payment process on Pawshake is fully automated for both Hosts and Guests, so neither the Host nor the Guest needs to worry about the payments.

Is there specific regulation I should know about?

Please check local regulations, such as Code of Practice for the Operation of Boarding Establishments:


Do I need to pay fees to receive my funds?

No, Pawshake pays for all the transfer fees. There are no hidden fees on Pawshake.


How do I cancel my pet sitter account?

If you decide to cancel your Pawshake account, Login > Settings > click on the link the remove your account (bottom right)

Does Pawshake offer insurance?

Yes, pet sitters registered on Pawshake are covered against third party claims. Also, the guest pet is insured during the period of booking!

Pawshake has your backing with a free Insurance covering for all services booked through our site or mobile app! This means that you will benefit from ultimate peace of mind.

  • Care, Custody, Control – veterinary coverage for animals in pet sitters’ care, custody and control: This section provides veterinary coverage for the guest pets in the pet sitter’s care, custody or control. There is a $250 deductible for medical claims covered by the pet owners.
  • Errors and Omissions  – covers accidental injury to guest pet: This section refers to accidental injury to a guest pet in the sitters care. This type of insurance brings comfort to pet owners and sitters as, more often than not, any non-negligent harm arises where an animal in the sitter’s care has been accidentally harmed in the course of service delivery, through no specific fault of the sitter. Claims are subjected to a $250 excess payable by the pet sitter at the time of the claim.
  • Public Liability Insurance – covers pet sitters against third party claims: This section will pay those sums that pet sitters become legally obliged to pay as damages because of bodily injury to a third party person or damage to property of a third party. Claims are subjected to a $250 excess payable by the pet sitter at the time of the claim.

 For more information, please check https://www.pawshake.com.au/insurance

What costs are involved with Pawshake Premium Pet Insurance?

There are no upfront  or ongoing costs for insurance. This is covered in the portion of the fee paid to Pawshake.

Please note - there is a $250 excess on medical expenses. What does this mean? In the unlikely case of an emergency, the pet sitter pays up to $250, and if the claim is successful, Pawshake pays the remainder. This cost is to be negotiated privately between the sitter and owner following the booking. If the cost of the visit is less than $250, this cost is to be negotiated privately between the sitter and owner.

Please check our insurance details page for more information www.pawshake.com.au/insurancedetails


How do I claim the funds in my Paypal account?

1. Payments from an unconfirmed address

To claim the payment:

  • Click the link provided in the email from PayPal.
  • If you have a PayPal account, Log In.Otherwise, click Sign Up.

Once you log in or create a PayPal account, the money you've claimed will appear in your account. If it doesn't, log out of PayPal and click the link in the email once more, then log in again.


2. Payments to an email address not linked to your PayPal account

If Pawshake sends you a PayPal payment but sends it to an email address that isn't linked to your PayPal account, you have to claim your payment by adding that email address to your account.

To claim the payment:

  • Click the link provided in the email from PayPal.
  • If you have a PayPal account, click Log In. Otherwise, click Sign Up.
  • If you're creating a new account, use the email address where the payment was sent as your PayPal address.
  • If you're adding an email to an existing account, click the Continue link. Check your email for the confirmation message from PayPal and click the link in that email.
  • On the email confirmation page, enter your PayPal password and click Confirm.
  • Click Go to my account and you'll see the money you've claimed appear in your account. If it doesn't, log out of PayPal and click the link in the email once more, then log in again.

Do I need a licence or permit to offer my services?

The regulatory requirements for operating animal boarding establishments in Australia vary from state to state and within local councils. Requirements for licences or permits also vary depending upon the number of animals kept on a property. We strongly encourage petsitters who wish to offer animal boarding services to refer to the Code of Practice or similar guidance applicable in their particular circumstances (e.g. their location, the number of dogs they wish to board, size of property, etc.) and ensure that they obtain any licenses or permits required. The onus is on the person providing the animal boarding services to ensure that they meet these requirements.

What happens if the pet owner does not return or collect their pets at the designated date and time?

In the highly unlikely event that the pet owner does not return or collect their pets at the designated date and time, please urgently contact them or designated emergency contacts. Have the owner extend the booking, or to have family or friends come and collect the pet if you are unable to care for the pet beyond the designated booking time.  Failing this, please Pawshake and we will arrange the relocation of the pets to a local shelter.